1. Making a Reservation: A 30% NON-REFUNDABLE deposit (cash, e-transfer, credit card, or certified cheque) is required to fully reserve an order. 
2. Payment: Full payment (cash, e-transfer, credit card, or certified cheque) is due no later than 3 business days prior to delivery. No orders will be scheduled for delivery until full payment is received. If payment is made by cheque, the renter agrees to pay a service charge of $50.00 or 5% of the order total, whichever is greater, if the cheque is returned by the bank. 
3. Changes and Cancellation Terms: Once your order is confirmed, the reserved items are removed from our available inventory for your specified date, ensuring their availability for your event. Due to this reservation process, we have specific policies regarding order modifications.

All reductions in item quantities must be communicated to Vincent Tent and Event Rentals at least 7 days prior to your event. Reductions are limited to a maximum of 20% of the original quantity ordered per item and must be made at least 7 days before your event to avoid penalties. Reductions exceeding 20% or any reductions made within 7 days of your event will incur a penalty equal to 50% of the total rental rate of the canceled item(s) plus applicable taxes. 

Conversely, any increases in your order quantity must be made before your scheduled pickup or delivery and are contingent on item availability. These additional items will be billed separately. Changes can be made via phone, email, or in person, which helps us ensure the accurate packing of your order.

In addition to the non-refundable 30% deposit, the following cancellation fees will apply:

• If cancellation notice is provided less than 48 hours before the scheduled rental start date, an additional 20% cancellation fee will apply.
• If cancellation notice is provided less than 24 hours before the scheduled rental start date, an additional 40% cancellation fee will apply.
• A 100% charge will apply for orders canceled on the rental start date.

Due to the unique nature of our business, exceptions to this cancellation policy cannot be made, including, but not limited to, event cancellations for any reason whatsoever.

4. Failure to Deliver: In the event that Vincent Tent & Event Rentals Inc. is unable to deliver the rental items as per the agreed schedule, a full refund of all payments made by the client, including the 30% deposit, will be issued within 7-10 business days. Vincent Tent & Event Rentals Inc. shall not be held liable for any indirect, incidental, or consequential damages resulting from the failure to deliver.
5. Site Preparation: Client should ensure that event site is ready (i.e. patio furniture moved, lawns mowed, vehicles out of the way, etc.) before crew arrives. Client will inform Vincent Tent & Event Rentals Inc. of the existence of any underground utilities (i.e. phone or gas lines, septic system, etc.), or conditions that may interfere with the ability to stake and/or anchor equipment. Client assumes all responsibility for all damage to underground equipment in absence of such notice. 
6. Delivery/Pickup Service: Delivery service is available on all orders regardless of size. All fees are based on tailgate delivery and are charged by geographic location. Additional delivery charges will occur for 2nd floor or higher delivery locations, excessive distance for loading and unloading trucks, specific delivery and pickup times, and after-hours delivery and pickup. Delivery fees quoted may change after site inspection. All items will be delivered and picked up at a designated location. The client should be available to count all items upon delivery and pickup, otherwise, the counts will be considered accurate. 
7. Cleanup/Preparation for Pickup: Please ensure all event equipment, including decorations, dishes, cooking equipment, etc. are removed from the tent prior to the scheduled pickup time. 
8. Damage to the equipment: Responsibility for equipment remains with the client from the time of delivery to the time of pickup. Please be sure all equipment is secured when not in use and protected from the weather. The renter shall be responsible to Vincent Tent & Event Rentals Inc. for all damages, including but not limited to disappearance, soiling, or staining of all or any part of the equipment. In the event of damage to the equipment through whatever cause, the renter agrees to contact Vincent Tent & Event Rentals Inc. within 12 hours. The renter will be billed for repairs or replacement, including parts and accessories. Damage also includes marking or labeling of rental equipment.
9. Equipment failure: It is understood and agreed that the renter understands how to operate equipment and is responsible for notifying Vincent Tent & Event Rentals Inc. during the rental period of any equipment malfunctioning or related operational problems to be considered for any price adjustment. An after-hour staff can be reached at 647-361-1346 for emergencies during an event in progress 
10. Legal Costs: In the event it is necessary for Vincent Tent & Event Rentals Inc. to employ a lawyer to recover the equipment, collect the rentals, or any damages properly payable by the renter, the renter shall reimburse Vincent Tent & Event Rentals Inc. for all legal costs. 
11. Indemnification and Defence: Client agrees that if legal proceedings are brought against Vincent Tent & Event Rentals Inc. for compensation for personal injuries or property damage arising out of the event, Client will indemnify and hold harmless Vincent Tent and Event Rentals Inc. and its employees against any judgments which may be rendered against them except for judgments on claims which arise out of the negligence, gross negligence or willful acts or omissions of Vincent Tent & Event Rentals Inc., its agents, servants, or employees. 
12. Permits: The renter agrees to obtain any necessary permits (municipal or otherwise). Vincent Tent & Event Rentals Inc. can obtain Temporary Structure Permits on behalf of clients at an additional charge. The renter is responsible for providing parking permits, or parking space for delivery of rented items. The renter agrees to pay for any parking ticket/fine we receive while delivering your order. 
13. Lateness: In the event that the renter does not return the items and equipment on the return date, a late fee equivalent to daily rates will be charged 
14. Reference: Vincent Tent & Event Rentals Inc., may use photos from your event in their marketing materials. 
15. Tenting Safety Notice: The client understands that tents are temporary structures designed to provide limited protection from weather conditions, primarily sun and rain; however there may be situations, particularly those involving strong winds and lightning, in which the tents will not provide protection and may even be damaged or blown over. Evacuation of tents to avoid possible injury is 

recommended when severe weather threatens the area where the tent is erected. People must leave the tents and not seek shelter in tents during such conditions. 

Because it may be difficult to determine if the weather is severe enough to necessitate evacuation, it is best to err on the side of caution. In other words, if in doubt, evacuate. Vincent Tent & Event Rentals Inc. will make the services of one of its staff available on-site during the event for an additional charge to assist with weather assessment and evacuation if necessary. If the client declines those services client understands that it is the client’s responsibility to be aware of changing weather conditions and to exercise its best judgment with regard to the evacuation of the tents. Clients should become thoroughly familiar with evacuation procedures whether or not they decide to retain the services of a Vincent Tent & Event Rentals Inc. staff member during the event. The Vincent Tent & Event Rentals Inc. emergency support telephone number 647-361-1346 is also available to provide assistance to clients. 

Client agrees that in the event of a predicted or actual storm or excessive winds, Vincent Tent & Event Rentals Inc. may dismantle any equipment that has been previously installed to ensure the safety of all involved, but the client remains responsible for evacuating and not using tents as shelters during severe weather if it remains installed. 

Be sure all equipment is returned according to these TERMS AND CONDITIONS. The client is solely responsible for any additional charges incurred as a result of failure to meet these conditions.